Terms and Conditions

Terms and Conditions

Terms of Sale
Last updated: 11th October 2017
The Triangle provides access to the trianglechristianshop.org.uk website and sells our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using this website. By using the trianglechristianshop.org.uk website, you signify your agreement to be bound by these conditions.

1. The Contract Between Us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide at guest checkout, or when you registered an account with us (clause 11 below). Our acceptance of your order brings into existence a legally binding contract between us.

2. Price
2.1. The prices payable for goods or services that you order are as set out in our website.
2.2. You may be required to pay extra for delivery of goods and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

3. Our Products
3.1 The images of the products on our site are for illustrative purposes only and the Products may therefore vary slightly from those images.
3.2 The packaging of the Products may vary from that shown in images on our site.
3.3 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order.

4 How the contract is formed between you and us
This clause 4 does not apply if your order is Click and Collect.
4.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
4.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.3.
4.3 We will confirm our acceptance of your order to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
4.4 If we are unable to supply you with a Product you have ordered, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 8.1.3, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount of the order price as soon as possible.

5 Our Right to vary These Terms
5.1 We may revise these Terms from time to time in the following circumstances:
- changes in how we accept payment from you;
- changes in relevant laws and regulatory requirements; or
- as we consider to be necessary in light of current trading and/or the general business environment, whether locally, nationally or internationally.
5.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
5.3 Whenever we revise these Terms in accordance with this clause 5, we will give you notice of this by changing the relevant date at the top of this page.

6 Click and Collect Orders
6.1 When a Click and Collect order is placed no charge is made on the website. You will receive an e-mail from us acknowledging that we have received your order. A contract is made at that point but can be cancelled by us under clause 8.
6.2 To receive and pay for the ordered Products you must visit the Triangle bookshop at 64 Kingsmead, Farnborough, Hants GU14 7SL during opening hours. No delivery will be made or charged for. Opening hours are Monday to Saturday 9.00 am – 5:30 pm.
6.3 If you do not receive and pay for the ordered Products by close of business 5 working days after the date of the email notifying you that the order is ready for collection we will cancel the contract without compensation.

7. The Right for You to Cancel Your Contract
7.1. You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day after the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
7.2. You cannot cancel your contract if the goods you have ordered are newspapers or magazines, dated materials, made to order items, foodstuffs, earrings or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
7.3. To cancel your contract you must notify us in writing, by email or by telephone (when cancelling by telephone you may be requested to confirm by email).
7.4. If you have received the goods before you cancel your contract then (unless under clause 7.2, when you do not have a right to cancel) you must obtain authorisation and send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
7.5. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT you have taken reasonable care of the goods while in your possession.. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
7.6. You will not have the right to cancel if you have ordered services and performance of those services has begun with your agreement. However, this only applies if we have informed you in writing or in another durable medium – before the contract is concluded - that you do not have the right to cancel in such a situation.

8. Cancellation by Us
8.1. We reserve the right to cancel the contract between us if:
8.1.1. we have insufficient stock to deliver the goods or capacity to provide the services you have ordered;
8.1.2. we do not deliver to your area; or
8.1.3. one or more of the goods or services you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
8.2. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

9. Delivery of Goods to You
9.1. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
9.2. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
9.3 Delivery will be completed when the Products are delivered to the address you gave us. The Triangle shall not be liable for delays or other disadvantages to you, which result from an incorrect address being supplied at the time of order.
9.4. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
9.5 If we are not able to deliver the whole of your order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments. We will not charge you extra delivery costs for this. However, if you ask us to deliver your order in installments, we may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If we are late delivering an installment or one installment is faulty, that will not entitle you to cancel any other installment.

10. Liability
10.1. If the goods we deliver are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem with 6 months of the delivery of the goods in question.
10.2. If the services we provide are not what you ordered we shall have no liability to you unless you notify us in writing at our contact address of the problem with 14 working days after receipt of the goods in question.
10.3. If you do not receive the goods or services ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
10.3.1. to make good any shortage or non-delivery;
10.3.2. to replace or repair any goods that are damaged or defective; or
10.3.3. to refund to you the amount paid by you for the goods or services in question in whatever way we choose.
10.4. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem that you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods or services in question under clause 10.3.3 above.
10.5. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, imports or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export of the goods you purchase.
10.6. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

11. Your Registration
By registering an account with us, you agree to:
11.1. use the services in accordance these terms and conditions and any instructions issued by us from time to time;
11.2. give full and accurate details when submitting your registration form or when supplying information requested by us from time to time;
11.3. warrant that all the information so requested of and provided by you to us is correct and complete;
11.4. keep secure any User ID, password and/or any other confidential information provided to you by us for the secure use of the services; and
11.5. notify us of any unauthorised use of such User ID, password and /or any other confidential information or any other breach of security regarding the services.

12. Discounts
We may make available to certain customers from time to time special discounts entirely at our discretion.
12.1 These discounts will be accessible by means of electronic coupons in the form of coupon codes. Such codes must be entered at the point at which an order is made in the trianglechristianshop.org.uk website.
12.2 The customer is required to have registered as under clause 11 and these coupons may only be used when they have logged in.
12.3 These coupons will only be available within certain time limits, although they may be renewed.
!2.4 The discounts from these coupons do not apply to delivery and carriage charges.
12.5 These coupon codes constitute confidential information and clauses 11.4 and 11.5 apply.
12.6 Promotional discounts may sometimes be available for certain products for all customers without the use of coupons.
12.7 If a discount from a coupon applies, promotional discounts on products will not apply.

13. Notices
13.1 When we refer in these Terms, to "in writing", this will include e-mail.
13.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail or by post (at your cost) to our contact address at The Triangle, 64 Kingsmead, Farnborough, Hants GU14 7SL. We will confirm receipt of this by contacting you in writing, normally by e-mail.
13.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

14. Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods or services you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

15. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

16. Privacy
16.1 We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
16.2 Save as may be varied by our Privacy Policy, we will in any case use the personal information you provide to us to:
- supply you with the products you have ordered from us;
- process your payment for such Products; and
- inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

17 Transfer of Rights
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you have purchased a Product as a gift, you may transfer the benefit of our warranty in clause 6.3 to the recipient of the gift without needing to ask our consent.

18. Third Party Rights
Except for our trustees, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

19. Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts have jurisdiction to resolve any disputes between us.

20. Entire Agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.